D-mart, Airport Branch, Trichy City

[Resolved] D-mart, Airport Branch, Trichy City — Complaint Regarding Poor Service and Billing Issues at D-Mart Near Trichy Airport

thamimm

from Chennai, Tamil Nadu

May 22, 2026

Address: 35B/13, KAJA KADAI LANE, PALAKARAI, TRICHY - 620008

Dear Sir/Madam,

I would like to raise a complaint regarding the poor customer service and management at the D-Mart branch near Trichy Airport.

Firstly, there are serious billing issues in the store. The prices displayed on the product shelves are different from the prices charged during billing. When customers question this mismatch, the staff respond very casually and state that the display prices have not been updated and that the system billing price is the correct one. This creates confusion and inconvenience for customers and reflects poor maintenance of price displays.

Secondly, although there are approximately 15 billing counters available in the store, only 4 or 5 counters are usually open for billing. Because of this, customers are forced to wait in long queues for more than 30 minutes just to complete billing.

Customers’ time is very important, but it appears that the store management does not value or consider the time of customers. Such poor management and lack of proper customer service create a very disappointing shopping experience.

Time is extremely valuable for customers, but it appears that D-Mart is not considering the value of customer's time at all.

If you do not believe the complaints mentioned above, kindly verify the CCTV footage of the D-Mart Airport Branch and check the actual situation yourselves.

I kindly request you to take immediate action regarding these issues and improve the service quality at this branch and please give good experience to your customer's.

Thank you.

Yours faithfully,
M. THAMIM ANSAR

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May 27, 2026

Complaint marked as Resolved

Thank You for Your Prompt Action and Support Dear D-Mart Customer Care Team, I would like to sincerely thank your customer care team for the quick response and immediate action taken regarding my recent complaint about the D-Mart Airport Branch, Trichy. I received a call from your Coimbatore customer care team on 24.05.2026 evening from the number +91 96550 65559. The representative spoke very politely, apologized for the inconvenience caused, and assured me that the issues I mentioned would be addressed immediately. I truly appreciate the respectful way the matter was handled. On 25.05.2026 at around 2:30 PM, I visited the D-Mart Airport Branch again to purchase Himalaya Wipes and Himalaya Pampers. I was genuinely surprised and happy to see the improvement after my complaint. Earlier, only around 4 to 5 billing counters used to remain open most of the time, causing long waiting periods for customers. But during my recent visit, nearly 14 billing counters were open and functioning. The billing process became much faster and smoother, and it clearly showed that your team had taken the complaint seriously and acted on it immediately. Nowadays, many companies receive complaints but fail to take proper action. However, your customer care team responded professionally and proved that customer satisfaction is truly important to D-Mart. Thank you once again to the entire customer care team and the management for your quick action, support, and commitment towards improving customer experience. Best Regards, Thanking you M. Thamim Ansar (94981 78777)

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D-mart, Airport Branch, Trichy City

35B/13, KAJA KADAI LANE, PALAKARAI, TRICHY - 620008
India

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