| Address: B-2, Block B, Sector 4, Noida, Uttar Pradesh 20130 |
Respected Sir/Madam,
I am writing to formally lodge a complaint against Data Trained Education for failing to provide the services promised under their data science course, for which I took an education loan of ₹85, 000 from Kuhoo Finance.
Details of the Issue:
Course Name & Institute: Data Science Course – Data Trained Education
Loan Provider: Kuhoo Finance (Loan Amount: ₹85, 000)
Issue Duration: More than 2 months
Nature of Complaint:
1. The institute promised live classes, but sessions are either not happening or are not as per commitment.
2. IVR support is non-functional, and I have been unable to reach their customer service via phone.
3. They are not responding to emails or calls despite multiple attempts.
4. I am now stuck with an education loan for a course that is not being delivered as promised.
Consumer Rights Violated:
Right to Education & Service Quality: I paid for live interactive classes, which are not being provided.
Right to Fair Business Practices: Lack of customer support and failure to fulfill commitments.
Right to Redressal: They have ignored my repeated attempts to resolve this issue.
Relief Sought:
1. Immediate response from Data Trained Education regarding course continuation or refund.
2. Investigation into their misleading practices and proper action against them.
3. Resolution regarding my education loan with Kuhoo Finance, as I should not be paying for a service I am not receiving.
I kindly request the Consumer Forum to take appropriate action and help me get justice. I am attaching relevant documents, including my fee receipts, loan approval details, email proofs, and screenshots o[censored]nanswered calls/emails.
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