| Address: Gurgaon | | Website: www.delhivery.com |
Dear Shein India and Delhivery Leadership,
AWB- [protected]
I am writing to express my extreme dissatisfaction with the recent experience I had with your services. I had ordered 10 items from Shein India, and upon delivery, the package was tampered with and 2 products were missing. The refund has been done.
Additionally, I requested replacements for 4 items and have made 6 separate requests for return pick-up. Despite this, Delhivery has failed to collect the products. Each time I contact Shein India customer care, I am told that my complaint has been noted and that a resolution will be provided, but nothing has been done. Delhivery, on the other hand, does not even have a proper customer care system, forcing me to rely on chat or email. Their repeated claim of a QC issue is baseless, as no pick-up executive has ever reached my address.
This level of negligence and lack of accountability is unacceptable. I am frustrated and compelled to highlight this incident publicly. Customers deserve reliable service, not endless excuses. If this is how Shein India and Delhivery operate, then I strongly urge others to reconsider ordering from you.
I demand immediate intervention from your leadership to resolve this matter. Today I am suffering, but tomorrow many more customers will face the same ordeal if such practices continue unchecked. Was this information helpful? | 
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