Dell Technologies — Laptop Issue Company is not doing exchange.

Dear sir,
myself Mohan swroop, I purchase my Laptop form Reliance store on date 15.04.2026. this laptop is under warranty as per company policy. software issue created in laptop due to On//Off button is not working this issue related call to customer care. he is give me confirmation for only repair. As per policy i want to exchange this laptop, company executive not ready for exchange. i hope positive response on your side.
for more details find documents.
Regards.
(Mohan Swroop)
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