Deo Dap — Complaint Against DEODAP Non-Delivery of Promised Premium Plan Services and Refund Request

Request

I am filing this complaint against DEODAP regarding a Premium Plan purchased by me on 29/08/2026.

I purchased the plan based on the services and benefits represented by DEODAP at the time of purchase. The advertised Premium Plan specifically mentions services including:

Daily inventory/stock updates
Account Manager for 2 months for an eligible new Amazon account
Dropshipping on Amazon and three other platforms
Seller account creation/support
200 Amazon product listings and product listing training
Order Panel/Software
Whole Seller benefit – products at website price

However, after purchasing the plan, several of these services have not been provided properly or regularly.

In particular:

Daily inventory/stock updates are not being provided regularly.
The promised account-management support has not been provided as represented.
Dropshipping on Amazon and other platforms has not been properly provided as represented.
Seller account/listing support and guidance have been inadequate.
The promised order panel/software support has not been properly provided.
I have repeatedly contacted the company through their support/group channels but have not received consistent assistance.

I have repeatedly followed up with DEODAP regarding these issues. Instead of resolving the specific service deficiencies, I received a response from their Technical Team advising me to focus on advertisements, ratings, reviews and product optimization. They also stated that the Technical Team is not authorized to process refunds and asked me to contact the Sales Executive.

My complaint, however, is not simply about the number of orders or sales performance. My complaint concerns the services that were represented as being included in the Premium Plan and the failure to provide those services adequately.

Since purchasing the plan on 29/08/2026, I have received only one order, but I understand that sales cannot be guaranteed. My primary grievance is the non-provision/inadequate provision of the advertised services and the lack of proper support.

I have now lost confidence in the service and do not wish to continue with the plan.

Relief requested

I request the National Consumer Helpline to take up my grievance with DEODAP and assist me in obtaining:

Cancellation of the Premium Plan
Full refund of the amount paid
A written response from DEODAP addressing each service that was advertised but not properly provided
Appropriate resolution of my grievance without requiring repeated follow-ups

I am attaching supporting evidence, including the Premium Plan advertisement, payment proof, my previous grievance email, DEODAP's response, and relevant screenshots/messages showing my repeated requests for support.

Consumer Name: Balasurya
Service Provider: DEODAP
Plan: Premium Plan – Whole Seller
Purchase Date: 29/08/2026