Design Info — Fifine t669 Microphone

Address: Design Info GST: 27AYUPJ2628P1ZK No.1, Saremals, Shastri Hall Building, Nana Chowk, Grant Road West, Mumbai 400007, Maharashtra, India

Website: www.designinfo.in

I am filing this grievance against DesignInfo ([www.designinfo.in](http://www.designinfo.in)) regarding Order No. 447176 and the company's failure to provide a timely refund despite cancelling my order themselves and repeatedly assuring me that the refund had been initiated.

Timeline of Events:

1. I placed an order for a FIFINE T669 USB Condenser Microphone Kit on the DesignInfo website.

2. The total amount paid by me was ₹3, 515.11 through Razorpay. Payment was successfully completed and confirmed.

3. After the payment was accepted, I received an email from DesignInfo stating that my order had been cancelled and refunded. However:

* No reason for the cancellation was provided.
* No refund reference number (ARN/RRN/UTR) was provided.
* No explanation was given regarding the refund process.

4. Concerned about the cancellation, I contacted DesignInfo and eventually spoke with a representative over the phone. During this conversation, I was informed that the product available with them was allegedly old stock and not in suitable condition to be shipped. I was told that the order had therefore been cancelled by DesignInfo and that the full amount paid by me would be refunded.

5. During the same communication, I was specifically assured that:

* The full amount of ₹3, 515.11 would be refunded.
* A refund reference number (ARN/RRN/UTR) would be provided within approximately 2 days.

6. Based on these assurances, I waited for the refund and refund reference details.

7. Despite repeated follow-ups through WhatsApp, calls, and emails:

* No refund reference number was provided.
* No proof of refund initiation was provided.
* No written confirmation of refund processing was provided.
* No funds were credited back to my account.

8. One of the representatives, Mr. Arpan Jain, specifically requested that I save his number and contact him directly for updates regarding the refund. However:

* Calls were not answered.
* Messages frequently went unanswered.
* Meaningful updates were not provided despite repeated requests.

9. Other customer service representatives repeatedly informed me that the refund would be initiated on specific dates or within specific timelines. These assurances were repeatedly not fulfilled.

10. I sent multiple emails to DesignInfo requesting:

* Refund status.
* ARN/RRN/UTR reference number.
* Confirmation of refund initiation.
* Expected refund timeline.

11. These emails either remained unanswered or did not result in any actual refund information being provided.

12. As of the date of filing this grievance:

* My order was cancelled by DesignInfo.
* I have not received the product.
* I have not received the refund amount.
* I have not received any ARN/RRN/UTR or equivalent refund reference number.
* I have repeatedly been provided assurances that have not been honoured.

Nature of Complaint:

The primary issue is not the cancellation of the order itself. I understand that businesses may occasionally face stock or product condition issues.

The grievance arises from:

* Cancellation of a paid order without proper communication.
* Failure to provide timely refund details.
* Failure to provide ARN/RRN/UTR despite repeated assurances.
* Failure to process or complete the refund within the promised timeline.
* Lack of responsiveness from customer support despite repeated follow-ups.

Relief Sought:

I request that DesignInfo be directed to:

1. Immediately provide the ARN/RRN/UTR or other official refund reference details.
2. Confirm the exact refund status.
3. Process and complete the full refund of ₹3, 515.11 without further delay.
4. Provide written clarification regarding the delay and failure to provide refund information despite repeated assurances.

I am attaching supporting documents including payment confirmation, order details, cancellation email, refund email, and communication records with customer support representatives.