Dhani — Dhani wallet amount transferred but not received in bank

Address:Kolabari , davidanga champasari, siliguri , West Bengal
Website:Dhani.com

Last night I had made a purchase from dhani credit line and I received a cashback so i wanted to transfer a part of that amount to my bank acount
Which i eventually did however i still haven't received and it has not been reflected in my bank account
And it is bothering me to such an extent that i feel my trust on indiabulls dhani conpany is at jeopardy.
I have mailed them thrice about this issue in their support id (dhani support) but they are not paying any heed to it whatsoever
Please help me out here.
I want my money to get reflected in my bank account.
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Dear Customer,

We regret the inconvenience you have faced. Request you to share your contact number and we shall get in touch with you at the earliest.

Neha, Team Dhani.

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    Kolabari , davidanga champasari, siliguri , West Bengal
    India
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