Dhani — Transaction declined but amount deducted

Hi,

This is to inform you that Rs 1433/- has been debited from my daily credit limit today (25th December 2021) while I was doing a transaction which failed and I also got prompt on my screen that transaction failed but Rs 1433/- has been debited from my dhani daily credit limit.
The funds are also not credited to my given account. I haven't received any amount on my bank account.
Kindly do the needful as soon as possible as my dhani app is showing Rs 478 as due which has to be paid by tomorrow.

Registered number - ***********
Transaction Date - 25 December 2021
Transaction amount - 1433
Merchant Name - Mobikwik
Reason for dispute - Transaction Failed but amount deducted from my dhani daily credit limit
Transaction Slip - Not available as payment was declined.

Thanks & Regards,
Solomon Sahoo