[Resolved] Digital India Deal — fraud offerings and cheating customers
MiMiths303 on Mar 15, 2018
I have raised two complaints prior to this and they have been closed without my knowledge, will this support team ever care to reply and address the issue of the customers. Below is the description of the issue :
I am submitting this complaint after trying to contact the respective customer care number which says temporarily out of service. I first received the call from digital india deals company on 18th october stating i have won a prize in their company as a promotional offer they are giving me dell laptop for which i need to make a purchase of any item from their website which i did. After 1 week they called me stating i need to make a payment of 6500rs which will be gst for the laptop won. After this they asked me to pay 12500rs for insurance of the laptop. Now the twist is that the laptop sent to me via courrier is damaged as per them and they said they are going to pay me a amount for the damage, now to claim the same i was asked to pay 20, 968rs and they said they will pay me 1, 16000rs. After paying 20, 968rs they said its a big amount so they want a nominee name. Everything done and then no call from their end. I tried reaching them many time but everytime i was given a fake reasons and finally one good day they said they are going to release cheque for me in 3 installments and they gave me 3 cheque numbers which i have noted down. Another twist here is they said to release this cheque they want 37500rs to be paid so that they can release this cheque, sad part is i paid that too. Then no calls for 1 week and when i reached their so called manager, he promised me that i will get a call from their sponsors panel and they will release the affidavit for a winning prize of 202459rs within a week.10 days passed and they called and said exclusive offer is there for you and you have to pay 6500rs which will give you another 50, 000rs along with 202459rs, i refused to pay it as i have already paid enough, now these people are not attending my calls and when i try again and again they switched off the numbers. Enough is done and i have undergone a lot of stress for the last 2 months thinking about the hard earned money. I have all the transaction numbers with date, amount and the calls recorded with me. After raising a complaint here, i received call from the digital india team, i was told that they will refund my money if i mark this complaint as resolved, mr. Malhotra requested me for 2-3 days time for the refund, trusting him i marked the complaint as resolved without getting a resolution, but its been a month since i am waiting and i didn't even got a single penny, now i am not going to close this complaint until and unless i receive an sms from my bank stating my account has been credited with rs.76, 968
Complaint marked as Resolved Apr 19, 2018
Issue not resolved...Complaint is closed...Don't know how this is marked as closed
[Mar 15, 2018] Digital India Deal customer support has been notified about the posted complaint.
Verified SupportDigital India Deal Customer Care's response, Mar 18, 2018
Thanks for showing interest in our offers & shopping with us.
Our customer care team will get back to you shortly & help you in resolving your queries to the best of your satisfactions.
For further queries you can call our customer care numbers @[protected] or write to us email@example.com.
Thanks & Regards,
Team Online Support
Verified SupportDigital India Deal Customer Care's response, May 10, 2018
We have forwarded your query to our customer support team & they will revert to your queries on an urgent basis &
help you resolve your issues to the best of your satisfactions.
Team Online Support
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