Digital India Deal — Refund of Amount Complaint ID 2426129 dt,[protected].

Address:

New Delhi

Digital India Deal — refund of amount
Ramesh Babu T on Aug 17, 2019
I have placed an order for a lether belt with order id:[protected] on 25/04/2018 for Rs.649/- which I received it through courier. Later, the DID has informed me that I was selected for prize of Apple I phone and I was asked to pay the GST of the phone Rs.5600/- which I have paid through transaction id: BPB9T9Y4 dt.[protected]. Again, I was asked to pay for the insurance for despatch of the mobile Rs.10, 000/- which I have also paid it through transaction id: BPL3R8G3 dt.[protected]. After this, I was asked to pay security amount of Rs.14, 767/- which was paid by me with transaction id: BPS1G6E4 dt:[protected]. Thus, so far, I have paid a total amount of Rs.30, 367/- through online.
At this stage, I was informed that, I will get refund amount towards cost of mobile phone for Rs.72, 999/-; insurance of Rs.25000/- with GST and insurance paid by me Rs.15, 600/- in three instalments at Rs.37, 856/- each besides the refund of security amount paid by me Rs.14, 767/-.
Again, later after the above, I was informed that I am eligible for a prize money of Rs.1, 83, 599/- which will be released to me in three instalments at Rs.61, 199/- each with their releasing ids as rel_789; rel_456; rel_123 respectively.
In order to release of the prize money stated above, I was again asked to pay Rs.25, 500/- which was also paid by me in two instalments on[protected] viz., transaction id: BPD1C6K4 for Rs.8500/- and transaction id: BPR2N6M1 for rs.17, 000/-(By adjustment).
I am also informed that my wife name is registered as nominee with no. BPQ8E5X4 for an amount of Rs.20, 500/- on[protected].
At last, the Digital India informed me that they are willing to close my file and again asked me to pay file closing charges of Rs.12, 560/- which I have paid through payment id:[protected] dt.[protected].
In the entire process, I spoke with Heena on mobile [protected]; Himanshu [protected]; Gupta [protected]; Prachi [protected]; Shruti [protected]. Special request has been made by me several times with Priyanka, Customer Care on mobile [protected] land line[protected] and Mr. Vijaykumar Malhotra on[protected].
All my efforts have gone in vain. No amount is refunded to me till date.
All of a sudden, I received a call from Mr. Vijay Kumar Malhotra from a different mobile no.[protected] at 1-44, 2-09, 2-23, 2-28 and 3-27pm asking me to pay the cancellation charges of Rs.15, 000/- in order to get back my amount for which I refused to do so.
I pray customer care forum, kindly look into the matter, initiate action against the Digital India Deal which is cheating several consumers with false promises by bringing into their trap, and arrange to refund my amount.
Regards,
Ramesh Babu Tumma, mobile no.[protected]