Digitlogics — Clutch Issue with brand new car

I am writing this email after a sheer displeasure in the vehicle performance in just 7800kms.

Please find the vehicle details below: Maruti Suzuki Ritz (White)
Purchase Date: Aug-2012
Registration No: KA-20 Z 0858
Dealer: Mandovi Motors, Mangalore.
Service Being Done regularly at Abharan Motors, Udupi
Last Service Odometer reading:7800 kms
Last Service Date: 19th Jan, 2015

To begin with the vehicle wasn’t shown to me till the date of delivery at 12 noon. The officials kept saying that the vehicle will arrive soon. I had a few extra fittings to be done and the vehicle was delivered roughly around 6pm. Just while taking a look at the vehicle I found that there is small scratch on the bonnet and reported the same to the sales executive. I was told it will be rectified if a rubbing would be done. Even after multiple attempts of rubbing the scratch still persists and all the sales persons at Mandovi Motors, Mangalore agreed to the fact. I was given an assurance that this will be rectified in the first service. I was contemplating on taking the delivery but since it involved family at the venue I took the delivery happily just considering the emotional aspect associated with the purchase of the new car.

I got the first service done at Abharan Motors, Udupi and car was performing smooth till then. Sometime just before the second service I found some issue with the clutch. So I kept the car for second service. I told the service agent that there is some issue with the clutch and he told I have adjusted the clutch. I specifically asked if there is any major issue with the clutch. He told since the car is new and driven less in 6 months it feels so.

The car was fully functional during the third service in Jan, 2014 with no complaints at all. During the paid service on 19th Jan, 2015 all of a sudden there seems to be a major clutch properly and I am advised not to take the car on Ghats/long routes. The kilometers run between Jan, 2014 – Jan, 2015 is less than 3000kms. I am not sure if a clutch plate can wear out within this small time frame. As I was facing issues with the clutch from the first service I believe there seem to have been a manufacturing fault in this vehicle. Not only in terms of clutch but also the scratches I mentioned earlier.

Could you please look at this issue and let me know what can be done at the earliest. I am surprised to know that the clutch plate is gone in just 7500kms of car usage.

You can contact me at [protected] for any clarification that you need regarding this matter. I hope this issue will be resolved at the earliest.