Divanifab — Complaint Against Divanifab for Delivering Old/Used Clothing Instead of Ordered Product and Refusing/Failing to Refund 969

I purchased a Fancy & Stylish Women Cord Set, Size M, from the Divanifab online shopping website under Order No. [protected]@64431#. The order was confirmed on 14 September 2026, and I paid ₹969 through UPI on 19 September 2026.
The product advertised on the website was a new ladies' clothing set. However, the product delivered to me was old/used cloth and did not meet the expected description or quality of the product ordered.
I wish to obtain a full refund of ₹969 and return the product at the seller's expense. I request the National Consumer Helpline to intervene and facilitate resolution of my grievance.
I am attaching the following evidence:
1. Order confirmation screenshot.
2. Payment confirmation screenshot.
3. Photographs of the product received.
4. Screenshots of the advertised product.
5. Copies of my communication with the seller, if any.
I request appropriate assistance in securing my refund and resolving this complaint.