DURAK IMPEX PRIVATE LIMITED-SOLAR PANELS -INDIA — HARASSING CUSTOMER AND EMPLOYEES-.THREATENING WONT STAND BY HONEYWELL SOLAR WATER HEATER WARRANTY -5YRS.

COMPLAINT AGAINST - DURAK IMPEX PRIVATE LIMITED - SECUNDRABAD -SOLAR PANELS -INDIA - MANAGING DIRECTOR -SUNIL CHHADHA - CELL.[protected]Tel:+[protected]Fax+[protected]. WE PURCHASED SOLAR WATER HEATER. WE AGREED TO PAY FOR LOCAL TRANSPORT TO BUS DEPOT AND TRANSPORT TO OUR HOMETOWN, ( 2 ) TECHNICIANS BUS TICKET, HOTEL, FOOD FOR A DAY TO SET UP THE HEATER WHICH TAKES A COUPLE OF HOURS... ON THEIR WAY TECHNICIANS BUS BROKE DOWN - THEY GOT OFF BUS TO ANOTHER BUS WITHOUT PRODUCT -TUBES SOLAR WATER HEATER - WHICH WAS ONLY DELIVERED 2DAYS LATER.. THE DRUM AND BASE WAS SENT BY ANOTHER TRANSPORT WHICH WAS CAUGHT AT CHECK POINT FOR TAXES AND RELEASED 2DAYS LATER. WHICH IS NOT THE CUSTOMERS FAULT. WE JUST CONSTRUCTED OUR HOME AND GOT EVERYTHING FROM HYDERABAD AND NEVER RAN INTO A PROBLEM LIKE THIS WHERE THINGS WERE HELD UP OR DELAYED."GOD WORKS WONDERS" MR. SUNIL ASKED MY HUSBAND IF HE WOULD BE INTERESTED IN "DEALERSHIP" - GOD SHOWED US WHO MR.SUNIL REALLY IS - AS A HUMAN BEING AND DIRECTOR OF A COMPANY - MR.SUNIL WANTS THE CUSTOMER TO PAY FOR UNFORESEEN ISSUES AND HIS DECISIONS WHICH IS NOT CUSTOMERS PROBLEM. THE HARASSMENT WE WENT THROUGH FOR 2DAYS WAS UNACCEPTABLE - PHONE CALLS AND TEXT MESSAGES ASKING US TO MAKE DECISIONS WHETHER THE TECHNICIANS SHOULD STAY OR GO BACK - WE DID NOT ANSWER THE CALLS AND TEXT'S BECAUSE AS A DIRECTOR MR.SUNIL SHOULD BE MAKING DECISIONS ON HOW TO HANDLE THE SITUATION AND PROVIDE GOOD CUSTOMER SERVICE. MR.SUNIL DECIDED TO KEEP HIS GUYS BACK AND WHEN MY HUSBAND WENT TO PAY FOR THEIR LODGING WE WERE ASKED TO PAY FOR THEIR WHOLE STAY 3 DAYS - MY HUSBAND DISAGREED AND PAID FOR 1DAY AS AGREED FOR EVERYTHING - WE HAD ALSO BOUGHT THEIR RETURN TICKET EARLIER SINCE THEIR WORK WAS ONLY FOR A FEW HOURS - KNOWING THE TICKET WAS BOUGHT AND WOULD BE LOST - MR.SUNIL ASKED THE TECHNICIANS TO STAY BACK AND TICKET WAS LOST - MR.SUNIL DID NOT WANT TO GET HIS TECHNICIANS HOME- THEN HAVE TO SEND HIS TECHNICIANS BACK TO COMPLETE THE INSTALLATION THINKING HE WOULD HAVE TO PAY FOR THE OTHER TRIP - IT WAS HIS DECISION FOR HIS TECHNICIANS TO STAY BACK - IT'S NOT ACCEPTABLE ASKING THE CUSTOMER TO PAY FOR THE EXTRA DAY'S THEY STAYED . MR.SUNIL THREATENED HIS TECHNICIAN'S IF THEY DID NOT COLLECT THE FULL AMOUNT FOR ALL 3DAYS THEIR SALARY WOULD BE CUT AND TOLD HIS TECHNICIAN TO TELL US THAT HE WOULD NOT STAND BY THE WARRANTY WE HAVE 5YRS ON OUR HONEYWELL SOLAR WATER HEATER.. WHICH IS A THREAT..IF WE DID NOT PAY THE WHOLE BILL FOR EVERYTHING FOR 3DAYS... TIMID - POOR CUSTOMERS WILL GET SCARED AND GO ALONG - I AM A HEART PATIENT AND MR.SUNIL IS AWARE BUT I AM STILL BEING HARASSED BY CALLS AND E-MAILS.. MR.SUNIL'S COMPANY AND OTHER COMPANIES OUT THERE HARASSING AND THREATENING CUSTOMERS AND EMPLOYEES TO MAKE EXTRA MONEY - MAKING CUSTOMERS AND EXPLOYEES LIFE MISERABLE SHOULD BE DEALT WITH SERIOUSLY.. IN ALL MY PURCHASES NEVER RAN INTO A DIRECTOR OF A COMPANY HARASSING THE CUSTOMER AND EMPLOYEE FOR HIS DECISIONS. CUSTOMERS BE AWARE. WE SHOULD GET THESE KIND OF OWNERS OUT OF BUSINESS MAKING A STRONG STATEMENT - CUSTOMER'S COME FIRST AND IT'S BECAUSE O[censored]S CUSTOMERS THE OWNER OF THE COMPANY SURVIVES AND THE COMPANYAND HE SURVIVE... BE AWARE AND CAREFUL...AND PLEASE DO NOT LET PEOPLE LIKE MR.SUNIL TAKE YOU AND YOUR HARD EARNED MONEY... WE HAVE TO STOP THEM...PLEASE HELP! -THANK YOU...