| Address: | New Delhi, Delhi |
| Website: | Support @delhidutyfree.co.in |
1: lack of training to staff, so staff are selling multipacks, restricted items example-cigarettes, deliberately merchandised at (Eye level-buy leve) l in bulk multipacks, which legally exceeds personal allowance in almost every country in the world.
2: crucially, the onus is put on paying customers only, so companies don't have to take any responsibility. No due care is taken for customers welfare, either morally, ethically, economically and logistically. By that i mean customer is left out of pocket, and international restrictions are applied to paying customers as merchandise reflects bulk and multipacks.
3: no information is forthcoming regarding restricted products on sale at the counter or along with the merchandise. It should be mandatory as how much can be purchased duty free and how much duty needs to be paid at the landing port. (With no information or internet availability to paying consumers, and asking duty free employees/staff just leads to upselling and mis-selling and again consumers facing the consequence like a criminal and out of pocket as well.) decent law abiding and tax paying citizen shouldn't be subjected by companies who have no sympathy for their clients and take no responsibility at all.
4: cctv recording in premises are evidence or not???
5: no internet connection available to travellers, no free connection available to tourist so consumers relying on staff information to make impulse purchases on restricted items and consequently loss of money and goods at arrival ports.
I have tried to get the issue resolved but my case like so many cases was not settled because the company protects itself with the fact that the customer should know the legalities purchasing the restricted goods.
Crm 0001778 case no cas00288g8s6go
I would like to see a justice for consumers and hopefully employees fully trained with information or at least help consumers to avail and empower consumers with free access to internet and information and an apology for the dismissiveness by delhi dutyfree support and management team.
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