| Address: BSS Residency, Laxmipuram Colony , AS Rao Nagar, Hyderabad – 500062 |
| Website: ezonetechs.com |
Based on my personal experience, I would strongly urge prospective customers to exercise caution before engaging with this company, for the following reasons:
1. Unsatisfactory customer service
In my experience, customer service was extremely disappointing. Despite raising concerns on multiple occasions, I did not receive timely responses or effective resolution of my issues. This included com-munications with various representatives of the company, including the owner, Mr. Anil Shetty. As a re-sult, I felt unsupported and dissatisfied with the overall customer experience.
2. Failure to provide purchase documentation
I made full payment for the products and services purchased; however, despite repeated requests and follow-ups, I did not receive a proper invoice or bill. In my view, such documentation should be provided promptly as part of the normal sales process, and the lack of it created unnecessary inconvenience.
3. Concerns regarding components supplied with a CCTV system
I purchased what was represented to me as a new CCTV system in December 2025. Following installa-tion, the DVR, particularly the hard disk, reportedly failed on multiple occasions. During the course of subsequent service visits and discussions with company personnel, I was informed that refurbished hard disks may have been used. Additionally, I observed hard disks bearing manufacturing dates signif-icantly older than the installation date. To the best of my knowledge, this information was not dis-closed to me at the time of purchase. If refurbished components were indeed supplied as part of a system represented as new, I believe this should have been clearly communicated to the customer be-forehand.
4. Inadequate after-sales support
Even after escalating the matter to senior management, including the owner, the issues remained unre-solved to my satisfaction. Although assurances were provided regarding corrective action, the prom-ised support was not consistently delivered. There were also instances where service personnel did not attend as expected despite repeated complaints. Overall, I found the after-sales support to be inade-quate.
Conclusion
Based on my personal experience, I would advise potential customers to carefully evaluate their op-tions before purchasing from this company. I found the experience frustrating and believe the value received did not meet my reasonable expectations. Of particular concern is that these issues arose during the warranty period. In my opinion, this raises legitimate questions regarding the level of sup-port customers may receive after the warranty period has expired.
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