Easypaisa — Debited money but not received

Address:

Pwd housing society block d sector b street no 13 rwp

Aoa I am nabeeha from pwd housing society Islamabad... I have an issue ...
On 4 oct 2021, I went to hbl atm near my residence and withdraw cash of 10000 ...it js debited from my account but I didn't receive my cash..
Just receive the receipt slip...How could I get my money back?I have send complain and they told me that after 24 hrs your money 'll be recovered... But still not recovered...
Kindly resolve my issue immediately...