Easyshope — Product not Received and amount allredy paid

Address:	Titwala, Thana
Website:	www.easyshope.com

I have online purchaser "Twin Bucket Spin Mop for floor clearing with 2 Microfiber refills(blue) for floor " product on dt.- 28/09/2023.

and paid online transection on this company website.
but material not yet received.

kindly help me.