Ecommexpress — Agency carrying Fake delivery

I ordered product from Amazon platform Tracking ID:[protected] in my Bengaluruaddress. After wating for almost a week their platform showing that delivery address is wrong and that courier failed to contact recipient. They told me to contact ecommexpress courier delivery boy on number[protected]. Which turned out to be another customer care number but not delivery agent. Nevertheless i tried to call them but it also failed. Now my delivery stands to be cancelled.
I ordered packages on my address before.
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