Edrafter — Didnot receive my order of rental agreement even after 1 month

Website: www.edrafter.in

I have ordered one rent agreement in edrafter and paid 917 rupees. They are unable to send me the order as committed by them which is 15 days.
After that I raised a ticket, and they have replied to it saying that they will send asap. After some days I checked that the order is cancelled from there side. After that even I tried to mail them or raise any ticket, they are not responding.