Education Department — no generate pran

Address:

gsss hathisingh ka gaon, 344701

Sir,
I ramandeep kaur registered in enps with acknowledgement no. 11897399 on 28/06/2019. And i wished to pay of rs.500 as a subscription amount today through enps site and it was further proceeded by sbi epay through net banking. Transaction successful amount deducted in my account. But unfortunately enps said your transaction failed and make repayment. Hence, i request you to resolve my problem. Not receieved pran number