| Address: Shop No. 133–137, Second Floor, Rajhans Imperia, Textile Market, Ring Road, Surat – 395002, Gujarat, India. | | Website: www.ekanalabel.com |
I placed a prepaid order with Ekana Label and made the full payment online. When I requested cancellation shortly after placing the order, I was informed that prepaid orders could not be cancelled because they are dispatched on the same day.
On 8 June, I received a WhatsApp message from the company stating that my order had been shipped. However, no tracking number or tracking link was provided. After waiting several days, I contacted the company multiple times through email and customer care to obtain shipment details, but no one was able to provide any tracking information.
After repeated follow-ups, the company informed me that my pincode was not serviceable by their courier partner (Blue Dart) and that they were still looking for another courier company to dispatch the order. This explanation was provided 4–5 days after they had already informed me that the order had been shipped.
I believe this amounts to misleading information and deficiency in service. If the pincode was not serviceable, the company should have identified this before marking the order as shipped. Even after several days, the order had not actually been dispatched and no valid tracking details were available.
Due to the lack of transparency, poor communication, and failure to provide the promised service, I requested cancellation of the order and a full refund. I request your intervention to obtain a full refund and appropriate action against the company for providing misleading shipment information and deficient customer service.
Documents attached:
1. Order confirmation
2. WhatsApp message stating the order was shipped Was this information helpful? | 
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