Employees' State Insurance Corporation [Esic] — esic medical claim not approved

Address:

Alwar, Rajasthan, 301001

My wife have been operated in october 2018 as she was suffering from ovarian cyst. Before this operation i have asked to esic alwar officer 2-3 times about the documents required for submission of claim. As they told me i have arranged all documents to him. My claim of 24000 rupees have been approved but now they reject it and told to submit emergency certificate for the claim. When i told to esic officer that you have not told me regarding this certificate when i visited to you before operation. And now hospital is unable to issue the certificate. I contacted to esic jaipur office but they didn't provide any solution. I told him if your officers told me earlier for this certificate then that time i could arrange emergency certificate before operation. But at this time when my claim passed then this situation created. Esic officer should have to provide complete information before claim submission because the government hire them for the purpose to public service. Here due to officers mistake my claim is pending while i have submit all the documents which the officer told about before the operation. If the officer told me regarding this certificate before operation then i could talk to hospital staff for this certificate. But now after 2 months hospital staff refused to issue this certificate. Kindly resolve this issue as there is no mistake from my side.