Employees' State Insurance Corporation [Esic] — never issued esi refund

Address:	Dakshina Kannada, Karnataka, 575003
Website:	www.esic.in/EmployeePortal/login.aspx

Hi Sir/Madam
This is Prathiksha from Mangalore, Over 3 years large amount has been deducted for ESI from my salary account. A year ago my father was hospitalized due to cirrhosis of the liver ( portal hypertension, hepatocellular carcinoma, pulmonary hypersion, diabetes mellitus) i had admitted him at AJ Hospital. When I approached ESI hospital along with my ill father to get approval to admit him in private hospital using my ESI benefits. The ESI officials were rude and didn't help us out.My father was in deep pain, Somehow requested the nurse and she made us consult an ESI doc who turned out to be very rude. He was forcefully checking my dads BP, When I requested him for approval he ignored to give us approval for a private hospital. Somehow I managed to leave from there and arranged cash to admit my father in a private hospital, after that, we approached nearby ESI office to claim the amount of about 20000. After my father's discharge, i went to esi to claim for refund, They made me run here and there to arrange documents in the middle of this i had so much expense on travelling from esi hospital to esi office leaving all my work. The ESI Officials were rude, two weeks they made run here n there that too to claim for my own money i had to take so much trouble. My father was a liver patient whose above 60 yrs cant roam to the office daily to ask about the details. A few months back i lost him, But never got my money back from ESI Claim. So many times I want to enquire, You know what the officer said we don't have fund. My question where did our money go??? I have been also sending t emails seeking help but there is not a single response from your side. if it happens again i will sure file a case in consumer court. It is disappointing that our insurance money is being misused.ESI officials are so rude never tend to help us, we are coming to inquire about our money and this is the behaviour. After submitting so many documents they don't have an official acknowledgement, I was given receipt written in a small paper chit. The only option is left is to seek help from the Labour-union party. I applied for the refund last year 28th March 2018, Still no update. The ESI nurses were laughing at us instead of helping us out, totally disappointing. The government needs to take strict action on people like them, 15 thousand salaries we get upon that esi deduction. Hoping for a positive response.