Employees' State Insurance Corporation [Esic] — no proper treatment

I visited nacharam esic in feb month for eye test for my mother they said that they will call us in the month of march... But they didn't call us us for operation then i went back again in the month of march they said due to no theatre they didn't call n again said that we call by may month.. But till this date i didn't get any call by the hospital department and after approaching to the eye department they said due to lack of lens they didn't call it's nearly 8 months... To have a thyroid test department doesn't have working machine to check blood same after visting two times they are telling to come after ten days.. And in case of x-ray doctor advised but department doesn't have films to issue x-ray and they are only allowing the patients who have smart phones for x-ray so they are giving photos of x-ray from system... What is condition when some one doesn't have s phones. People come from very far distance.. It is not right way to treat the patients please i request u to forward this complaint to the right person to good have a treat ment for dependents..