eMudhra Limited Complaints & Reviews

I paid the amount by mistake of Rs 2477/- on 13 Feb 2022. And I didn't apply for digital because I already have old dsc. My invoice no 29RT22023592. I had raised ticket also but no one refund my money till now. Myself Govind Prasad Agrawal. On emudhra site and I am calling several times but no one is response me. I want refund of it....

DSP Approval Pending for DSC[protected]. I have some urgent works to be completed. The Customer Care number given is coming as wrong number. Please help.

Please approve my dsc it is showing dsp approval pending. Not good experience.

My Application No is 12861842 and my application is pending approval from DSP. Can you please help to expedite.

I'm Surprised that a reputed organization can provide such a pathetic service to a customer, I tried best of my knowledge to reach you by calls and alternate ways as well, fortunately my queries are getting simply dragged without providing a single step towards the solution, I'm facing hell lot of issues while using the certificates and we are at loss of our time which is considerably affecting, looking forward for a solution.

Dear Sir/Madam,

I have ordered for digital signature tokens on 11 Aug 2021. Tax invoice has been generated by the company on same date with invoice no. 29CH21081308. The amount has been paid by debit card through the link on website. Total amount paid is Rs. 1298. The order is being shown as dispatched since long time. It's 21 Sep 2021 now and the waiting time is beyond reasonable. With no formal process to report the issue, the company is unworthy of making any transaction with. I kindly request you to take actions and make the company deliver the products to my address, which is shared with the company on order date.

I applied for a certificate on 24th August in the name of Subhas Chandra and was promised for approval within few minutes today its 25th and the status of my application is unknown. The issue in hand is extremely time sensitive please approve the application...

My Application ID 12682587 is pending for DSP approval for more than 3 weeks. please approve....

We purchased emudhra certificate on October 2020. Recently we got an error as user blocked.So We contacted emudhra's customer service representative on 8th June and he said he will get back to us with a new certificate since the account was blocked and our token was formatted by him. There was a technical issue due to which he was unable to download new certificate then. Also since he had formatted the token, another certificate whose expiry was in Nov 2021 was also gone. Now we are unable to submit our taxes and participate in e-tenders, and emudhra is not reissuing our certificate also. Our certificate expiry was till 2023 October. This is a fraudulent service and they're now asking us to pay the entire amount once again for reissuing.
Recommend others not to purchase from them. There are better service providers like tender tiger.
Application ID: 10810958

Applied for dsc and received on 23 november 2020 but after verification dsc not yet active, no landline for communication with emudhra limited. My application id is 11246553. Please resolve as early as poosible as its been 4 months still no call received from emudhra customer support for any help...

We apologies for the delay in responding due to high volume.

As per the CCA guidelines, you are not allow to download the Digital Signature Certificate certificate as you have exceed maximum time limit of 30 days from the Approval date of the certificate.

Please apply for new certificate as an existing ekyc user and proceed further.

The product key / cash would not be reversed for class 2 and class...

Our dsc application is pending for ca verification since 8 days. We are not able to do anything without dsc. I am requesting you to please verified my application as much soon as possible. Done as priority basis.
Application id[protected]
8 days have passed but my application is not verified yet. I complained emudhra site many times but no action has been taken by emudhra team.
So, i requested you again do my verification very soon

Continuously follow with emdura from last friday with my compaint id 83110 But till now I am helpness.

Thank you

Our DSC application is pending for CA verification since 8 days. we are not able to do anything without DSC. I am requesting you to please verified my application as much soon as possible. Done as priority basis.
application id[protected]
8 days have passed but my application is not verified yet. I complained emudhra site many times but no action has been taken by emudhra team.
So, I requested you again do my verification very soon
Thank You

Subject : organization name in digital signature class iii is not as per application form & gst registration certificate

Dear consumer helpdesk,
I have online applied for digital signature class iii, emudhra application no. 9878178 and digital signature certificate was issued on 5th may.

While using the dsc token on 14th may, spelling mistake in organisation name was observed in the issued digital signature certificate.

As per application form & gst registration certificate was submitted organisation name is singson electrical, in issued digital signature certificate organisation name is singon electrical, [ (S) is missing ]

I informed emudhra team that the organization name mentioned in application form is not the same in downloaded dsc. Kindly do the correction and reissue the dsc as per name mentioned in application form as this mistake is from your side.

In place of accepting the mistake emudhra team has repeatedly replied that once certificate is downloaded no data changes can be made in the application. Hence, we (Emudhra) request you to procure new certificate with correct details.

As the digital signature is a vital document of e-identity and it is mandatory that before issuing emudhra should inspect & check the document before issuing the digital signature certificate, hence no appropriate inspection and checking is done by emudhra and without inspection emudhra have issued the digital signature certificate.

Problem analysis
No checking, inspection or verification of supporting document done by emudhra technical team
Without inspection of document ca approved the dsc

I request consumer helpline team to interfere and instruct emudhra to do the correction in organization name and issue the corrected digital signature certificate.

We hope for your valued support to resolve the issue at the earliest, as without digital signature certificate we are not in position to participate in any government tender process, esic approvals and upcoming income tax submission.

Thanking you in anticipation

We are yours sincerely

Diwaker singh
Proprietor
Singson electrical
Jamshedpur

Hello,

I am Santosh Kumari, apply for the reissuing of PAN Card in the month of December 2015. My application date is[protected].
My reference number is[protected]
They didn't contact me for more then 30 days.. So i asked them about the status on[protected].. That why didn't i receive the PAN Card yet !!
They told that your name is mismatched.. And when i cross check then the names seems to be fine.. They start telling me to take printout and then send then a scanned copy after signing it..
I just want to say them that i am senior citizen now.. and i do not have that much effort to take printout from cyber cafe...
I just don't want to use eMudhra services..
SO I ASK THEM TO REFUND THE MONEY ON[protected]..

Then they told that refund will not be possible after 45 days of receiving the physical application.
But as i cross check. its not 45 days yet since they receive the physical application.

I AGAIN ASK THEM THAT ITS NOT 45 DAYS YET. SO KINDLY INITIATE THE REFUND REQUEST.
Then they told me to call their executive on help line number[protected].. when i made a call, their executive told me that refund policy is not available.

I MEANT THEY DIDN'T STAND ON THEIR POLICIES..
VERY WORST EXPERIENCE WITH eMudhra !!

I have attached our chat through their online ticketing system.

Regards,
Santosh Kumari

Dear Sir, I have Applied 6 months back PAN Card through emudhra Online i paid they ask me to send hard copy to their office whatever they asked with profs i sent . whenever i will ask we sent to UTA we will get back to You . after some time they will say ur father name spelling miss match forthat also i have given prof what they asked then they processed . 6 months over still same proble they saying not giving money back also . please help me out Thank you, Regards, Pavana

I paid for new PAN card via http://www.applypanonline.com/ But later found some complaints on internet about this website as I did not receive my PAn card yet. Is it a fake website? But when we call people do receive and talk but no proper solution or answer.

hi this is shanu singh here ..my contact no is [protected]..i have applied online for the corrections of the pancard have given them payment online. this is thier site http://www.applypanonline.com/index.php its been a months they saidbefore 30 days i will get my services my service but they have come to collect my documents i have mails of them and mine after so much complain still no response from their side.kindly help

I have applied for corrections in pan card on 24th May 2015, but didn't receive my pan card yet.
Application reference number[protected]
and Coupon number[protected], as given by this company. Now it is about one month and five days has been completed but i didn't receive pan card yet.
So I requested to you please help
Thank you

I am RA Associate of E-mudhra for Digital signature issuance..my problem is w.r.t. revoking the DSC the application made on 01/10/2013. No one is taking my query seriously..I had mailed regarding: ”What is the procedure to revoke the DSC “ on 15/11/2013..but no one reverted till date…the person who picks the call does not have idea .today also I called on number[protected], she says that she will ask his sir to call me back but I...