| Address: | Kolkata, West Bengal, 700091 | | Website: | www.estillohomes.com |
We had bought a sofa set from Estillo showroom located at Mani Square Mall. Our order Number was 50395. There the demonstrator had shown us a number of sofa sets.
But at the very outset we had enquired him whether any springs are provided within the sofa, as we had prior sour experiences regarding spring-fitted sofa. Nonetheless, the demonstrator had assured us that no springs are provided, rather elastic belts are provided. So, we had agreed readily and had placed an order on 28/10/2016.
But when the sofa set was delivered in our home at night on 03/11/2016, we had found the following discrepancies:
1. that, springs have been provided within the sofa. A characteristic metallic, screeching sound is being emitted every time one sits upon a single sofa. Our interpretation is that the spring has been broken already. Also the springs can be clearly felt by hand when one touches the sofa after lifting the cushion.
2. that, the finishing of the sofa was not good enough.
In the very next morning, i.e. 04/11/2016, we have informed the corresponding showroom about the above-mentioned problems. I would request you to take appropriate actions in this regard.
Arunava Das Was this information helpful? | 
