| Address: Vijay Orovia, Ghodbunder Road, Thane West |
| Website: www.vijaysuraksha.com |
To,
Municipal Commissioner,
Thane,
I am Sapna Nagvekar staying at Thane. My complaint is against the builder “Vijay Surkasha Realty” for project “Vijay Orovia” at Ghodbunder Road.
I have booked my flat in Vijay Orovia in last year 2021. The possession was promised by builder was in March 2022 but OC is being received in July 2022. The possession will be in two months from my last payment done.
It’s not only that the possession is delayed but there are tremendous issues which builder has not resolved.
Out of the big list water and electricity which are the basics the residents should get while getting the possession.
For water, they are not putting in writing how many lines are being taken from Municipal Corporation. Though currently there could be water but it would not be enough considering full occupancy in our building “Indigo – Vijay Orovia” The same experience occurred with other two buildings in the complex “Ivy” and “Fern”. There are tankers coming in and they have charged the residents the tanker cost in maintenance. The builder has also not fulfilled the condition of ESR (Elevated Storage Reservoir) as mentioned in the OC (no. 1933, S06/0017/08). He is not committing any timeline to residents in writing for this ESR.
My question to TMC, how this OC is being issued without constructing the ESR? Now who would take the responsibility of fulfillment of this condition? This is primarily the duty of TMC official and executive engineer.
Second is electricity. Till now for two buildings where the residents are already staying, the builder is charging commercial rate for electric meter. The reason quoted by him is the meters are commercial which are given to residents since individual meter process is tedious and will take 3-4 months. The reason given by builder is illogical. There is a provision of purchasing the meters on the name of the builder now and then eventually it can be transferred to resident’s name. This would avoid residents paying electric charges at commercial rate.
There is a power cut for 1-2 hours almost every day. The reason quoted by builder is that since the electric wires are overhead, those get affected by rains, birds etc. Once road widening work outside is done, it will be then placed underground and power cuts will be reduced. Again this is an unreasonable excuse given by him. This should have been taken care of by him before possession during construction itself.
The maintenance charges as quoted by the builder is Rs. 10 per square feet which is too high as compared to the amenities promised and amenities still not constructed. The explanation provided by the builder is that they are keeping the cushion for future and it will be refunded at the time of society formation so that no shortage of funds to be observed at that moment.
My flat has got leakage issue and it’s being highlighted to them since last 20 days, but no communication from builder side in writing for the same. On request the photos and videos can be made available.
There have been so many follow ups, meetings, discussions with the builder since last two months by various residents, however till date there is no communication from builder side, not a single one.
Therefore I felt a need to highlight this to appropriate authorities to take an action against the builder.
Other than this, there are lot of other problems faced by residents as below: .
1. Item-wise break-up on how the maintenance amount demanded has been arrived.
2. For an OC received building, the general practice followed is that the Builder should not include GST for the maintenance. Why have we added a GST component for the same? Builder to provide the GST payments details for the same.
3. Builder to fix the design issue of the dry space area where due to open space there’s a risk of mishap happening. Builder to provide mitigation for the same.
4. Logically since members are expected to make full payments including maintenance for 18 months, designated car park allotted to members should be notified before possession
5. Individual timeline for completion of amenity rooms and podium level facilities to be provided by builder if any of them are and will be outstanding before possession (For phase I)
6. Looking at the load requirements for 2 and 3 BHK flats we expect the builder to provide 3 phase meters
7. Builder to initiate MSEB meters KYC as soon as possible and avoid last minute rush. Please note there were lots of issues due to commercial electricity rates and power fluctuations for residents of Ivy and Fern. What is the mitigation for Periwinkle and Indigo?
8. What steps have been taken from the builder to resolve frequent power outages. Can the builder confirm if you have all the necessary electrical infrastructure in place. For example transformers, RMU’s etc.
9. Builder to expedite gas lines and provide it along with possession. Please note CRM has misguided us on the requirement rule that 50% occupancy for gas line application is needed, whereas we have checked and found out this to be incorrect.
10. Interest repayment - There are some queries and concerns regarding interest repayment for few of the members for whom agreement timeline was on before Dec '19. Kindly address the same.
11. Builder to provide access for DP road from Bhoomi Acres side gate for ease of access. We understand that this should not interfere with the construction of the next phase as the same will be on the far side.
12. Please confirm if Property Tax to be paid by members will start from date of possession
13. We are getting conflicting information for the possession timelines from the date of payments ranging from 30 to 60 days. We are incapable o[censored]nderstanding why anything beyond 15 days is required which is an industry standard practice. Request to ramp up required manpower to expedite this.
14. There have been a lot of quality issues being observed by the first two tower residents. Can you confirm that those issues would not be repeated for periwinkle and indigo
a. Leakage issues on top floors from external wall and window panes
b. Lift out of service not being addressed in timely manner
c. Leakages below podium level
16. In OC application the planned 40 m DP road is to be completed. Can you please confirm that this would be completed before possession as we can see the road in front of the grand entrance is not constructed completely and is in bad shape
Therefore my recommendation is to “Cancel the OC of Indigo of “Vijay Orovia Complex” by Vijay Suraksha Realty LLP until he satisfies all terms and conditions in the OC”.
This is my hard earn money. I have spent Rs. 1.17 cr for this flat. I am currently staying on rent and undergoing tremendous mental pressure and harassments. So please resolve this urgently.
Sapna Nagvekar
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