Fabnio.com — not giving refund against defective item

Address:119 Brajeshwari ext, Indore, Madhya Pradesh, 452016
Website:Fabkite.com

I ordered a saree on fabkite.com with order no 34153 for rs1099.. Saree material is very poor and cheap totally different from pic. Saree is defective with patches at 2 -3 places. I am writing mail to [protected]@ fabnio.com. Have sent pic of saree. But they sending same stupid mail. As per the return policy i should get refund but they are not processing return. Pls help
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    119 Brajeshwari ext, Indore
    Madhya Pradesh
    India
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