Fashion Station — The order is not delivered. Order I'd #1018912

I have placed the order (order I'd 1018912) on 15th September, 24 which is not delivered yet.The status on the website is still processing they have not shipped.I tried to contact the customer care but they did pick up the call nor they reply over the WhatsApp. They are fraud my order amount is approx Rs.6000 which is a prepaid one but they did not bother to reply over the query.I want my amount to be refunded as soon as possible.