Ferns & Petals — Failed Delivery, Unilateral Cancellation & Poor Customer Support - FNP #[protected]

I am raising a complaint regarding my first-ever order with Ferns N Petals (FNP), which turned into an extremely disappointing experience.

I ordered “Gift Full of Surprises for Her” (Order #[protected]) on 15/08/2026, specifically for delivery by 11:00 PM for a special occasion. Due to issues with the FNP app, I placed the order with assistance from FNP customer care and made the payment successfully.

The order was not delivered within the promised time, defeating the purpose of the purchase. I subsequently spoke with Mr. Jaffer Bhat from FNP, who assured me that the hamper would be delivered on 16/08/2026 between 6:00–11:00 PM, along with ₹350 compensation/discount and 10% discount on a future order. I accepted this revised arrangement.

However, on 16/08/2026, FNP cancelled the order and initiated a refund without my confirmation, despite the revised delivery commitment.

I made 4–5 calls seeking a resolution and also contacted Mr. Ritesh from the FNP Sales Team, but no satisfactory solution was provided. The call with Mr. Ritesh was also ended abruptly without resolution or follow-up.

I requested delivery of the same hamper or an equivalent/higher-value replacement, including comparable items, but FNP failed to provide a satisfactory solution.

Resolution Requested

I request appropriate redressal for:

Failed delivery despite a confirmed delivery commitment
Cancellation without my confirmation after a revised delivery commitment
Loss of the occasion, inconvenience and repeated follow-ups
₹350 compensation and 10% future-order discount committed by FNP
Appropriate additional compensation for the service failure and inconvenience

This is not merely about the refund. The product was purchased for a specific occasion, and the failure to deliver as promised completely defeated the purpose of the purchase.

I have retained the order confirmation, payment details, cancellation/refund communication and records of my interactions with FNP.

I request appropriate intervention and a formal resolution from FNP.