Fitwithpri — Complaint Against Online Fitness Training Provider Fitwithpri for Deficiency in Service and Refund Denial

Address: Insta: Fit_withpri

Website: Number: 9500743793

Hi Team,

I am filing this complaint against an Fitwithpri online fitness training provider for deficiency in service, inadequate training guidance, and denial of a refund despite injury caused during the course.

I enrolled in a three-month online fitness training program. At the time of enrollment, I understood that the training would be conducted online with proper instruction, guidance, and supervision. However, during the training period, the promised level of instruction was not provided.

However, throughout the program, proper demonstrations were often not provided by the trainer. Even when I requested clarification and proper guidance, the trainer often asked other participants to demonstrate the exercises instead of her doing it. I mentioned her that this is the first time I am doing the exercises, still she asked me to do the excercise by words instead showing how to do it.

On a Friday training session, instead of conducting the session online as expected, the trainer shared Gif. The exercise instructions were unclear, and proper demonstration, posture correction, safety guidance, and supervision were not provided. Relying on the material shared by the trainer, I attempted the exercise and suffered a hand fracture due to incorrect execution.

As a result of this injury, I underwent medical treatment and incurred expenses exceeding 6, 000. More importantly, I had a six-month-old baby at that time who was dependent on me for daily care. Because of the fracture, I was unable to properly lift, carry, bathe, and care for my baby for nearly two months. This caused significant physical pain, emotional distress, inconvenience, and hardship to both me and my child.

I participated in the training for only about two weeks and attended approximately six days of training sessions before the injury occurred. Despite enrolling and paying for a three-month program, I was unable to continue due to the injury sustained while following the training instructions provided.

I requested a refund considering the injury, medical expenses, inability to continue the course, and the inadequate nature of the training provided. However, my refund request was denied. Further, no clear and transparent "No Refund Policy" was disclosed to me at the time of enrollment.

I believe this constitutes deficiency in service, unfair trade practice, and failure to provide safe and adequate instruction for a paid fitness program.

I respectfully request that appropriate action be taken against the service provider and that I be granted a refund of the course fee along with any other relief deemed appropriate by the authority.

I am prepared to submit supporting evidence, including payment receipts, medical records relating to the fracture, treatment expenses, and communication records with the training provider.

Relief Sought:

1. Refund of the course fee
2. Compensation for the hardship, inconvenience, and suffering caused due to the injury.
3. Any other relief deemed fit and proper in the interest of justice.

Complainant:
Sankari
[protected]
[protected]@gmail.com