Dear Sir/Madam,
I wish to lodge a formal consumer complaint against Flipkart and Atomberg Technologies Limited regarding the sale of a defective water purifier, unsuccessful service attempts, damage caused during installation, and non-refund of the full amount paid.
Product and Purchase Details
Product: Atomberg Intellon 8L RO + UV + UF + Alkaline Water Purifier
Order ID: 0D[protected]
Serial No.: 5J26FG[protected]
Date of Purchase: 27 July 2026
Amount collected by Flipkart: ₹15, 425/-
Return Order: RVP[protected]
AWB:[protected]
The product was defective from the beginning, particularly due to a defective booster pump. Despite repeated service visits and replacement of the booster pump multiple times, the purifier could not deliver the required water pressure and remained unusable.
I therefore lost confidence in the product and requested a return and full refund instead of further repairs or replacement. The defective purifier was subsequently picked up successfully on 12 August 2026.
Refund Discrepancy
After the product was collected, Atomberg credited only ₹14, 217/- to my bank account through NEFT on 12 August 2026.
The details are:
Amount paid/collected: ₹15, 425/-
Amount refunded: ₹14, 217/-
Balance amount not refunded: ₹1, 208/-
UTR:[protected]
No satisfactory explanation has been provided for withholding ₹1, 208/-.
Damage During Installation
Further, during installation, the installation personnel caused damage to the base tiles in my house. I had already brought this matter to the attention of the concerned parties and requested suitable compensation.
Relief Requested
I request the Consumer Authority to kindly take appropriate action and direct Flipkart and Atomberg to:
Refund the outstanding ₹1, 208/- immediately.
Pay suitable compensation for the damage caused to my house tiles during installation.
Provide compensation for the inconvenience, repeated service visits, time and harassment caused by the defective product.
Provide a proper written explanation for the short refund.
Take appropriate action for the deficiency in service and failure to provide a satisfactory resolution.
I have preserved the purchase invoice, payment details, service records, complaint correspondence, return/pickup confirmation, bank credit message and photographs of the installation damage as supporting evidence.
I request your good office to kindly register my complaint and take necessary action against the concerned parties. I am prepared to provide all supporting documents whenever required.
Thank you for your intervention.
Yours faithfully,
B. Sankar
Mobile: [protected]
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