1. I placed an order for Reebok Running Shoes for Women (Black, Size 8.5) on 12.04.2026 via the Flipkart e-commerce platform, vide Order No. OD[protected]. Exhibit-1 (attached) Invoice Copy attached as Exhibit-2. This was covered under a 10 days return policy. Exhibit 4 &5.
2. The product was delivered on 15.04.2026. Upon inspection, I found that:
The delivered shoe was not fitting and the product was of extremely poor quality and appeared counterfeit, bearing no resemblance to an original Reebok product. It was comparable to low-grade footwear typically sold in the Rs. 500–700 range. (Exhibit-3 attached)
3. On 15.04.2026, I raised a Return and Refund request under the option “Don’t like the size/fit of the product.” The request was accepted with Return ID 12475703850112706844073984.
4. Flipkart’s logistics partner, Ekart, generated pickup tracking ID FMPR[protected].
5. On 16.04.2026, an Ekart executive visited for pickup but refused to collect the product on the pretext of tag mismatch, without providing any valid justification, and directed me to contact Flipkart customer support.
6. Subsequently, I received an SMS stating that the pickup attempt was unsuccessful and would be retried after 24 hours.
7. Upon contacting Flipkart customer care, I was misguided by the representative, who falsely claimed that I had selected an incorrect return reason and advised me to cancel the request and reapply under a non-existent option (“Many reasons for return”). Relying on this incorrect guidance, I agreed to cancel the request, which prematurely marked the issue as “resolved.”
8. On 17.04.2026, upon attempting to re-initiate the return, I discovered that the suggested option did not exist. Recognizing the misrepresentation and misleading conduct, I raised a fresh return request under “Product quality not as expected.”
9. This request was accepted with Return ID
12199670150113276238520320, and Ekart assigned tracking ID FMPR[protected].
10. On the same day, another Ekart executive visited but again refused pickup after a superficial verification attempt, citing unverifiable reasons, and left without collecting the product.
11. I immediately contacted Flipkart customer care again. The representative (Introduced herself as Soni) attempted to pressure me into cancelling the return request once more, which I firmly refused. Despite assurances, no further pickup attempt was genuinely made.
12. On 18.04.2026 and 19.04.2026, I received repeated messages claiming unsuccessful pickup attempts, despite no personnel visiting my residence.
13. I duly responded to both messages stating that no pickup attempt had occurred though me and my wife both were available throughout the day and night at my residence.
14. Shockingly, on 19.04.2026, the order status was updated to “Return Cancelled” without my consent. The reason given was "We're sorry. We are unable to process your refund request. Please refer to seller return policy."
15. The sequence of events clearly indicates a deliberate and systematic attempt to deny a legitimate return and refund, involving:
* Supply o[censored]nsatisfactory product
* Repeated refusal of pickup on fabricated grounds
* Misleading and incorrect guidance by customer care
* False reporting of pickup attempts
* Unauthorized cancellation of return request
16. Such conduct amounts to deficiency in service, unfair trade practice, and possible fraudulent intent, causing financial loss, harassment, and mental distress.
17. The product has 10 days Return policy. As per Return policy "Did not like" is an option for Return. Exhibit 4 & 5
I hereby demand the following:
* Immediate refund of the full purchase amount
* Compensation for harassment and inconvenience caused
* Appropriate penalty and action against the company and its logistics partner for unethical practices.
Failing prompt resolution, I reserve the right to initiate formal legal proceedings before the appropriate consumer forum and regulatory authorities, at the cost and risk of the company.
Attachments:
Exhibit-1: Order Details
Exhibit-2: Invoice Copy
Exhibit-3: Product Images
Exhibit 4: Return policy on the product
Exhibit 5: Return policy document
Return Approval on 15.4.26
Return approval on 17.4.26
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