| Address: | New Delhi, Delhi, 110096 |
On 11th september i logged a complaint regarding the issue with my led tv. It was showing black and white vertical stripes on the tv screen, after few minutes it started showing black screen (No picture). Engineer came on 12th september and did diagnosis. He found that led panel needs to be changed. Engineer visit receipt with his remarks is attached with this email. He said that he will come tomorrow (13th september) to change the panel however he never visited again and when i called marq customer service, they said that repair part (Led panel) is not available at warehouse that's why engineer did not visit again and it will take 5-7 working days. When i told her that i can not wait for that much time, she hung up call on me.
My experience as of now is horrible with customer service. My product is under warranty and it is expiring next month. I was thinking to get extended warranty add on however such pathetic service changed my mind. I want to either change panel or if panel is not available, change my whole tv within next two days since it is under warranty. I am paying a fee to my dth provder to watch tv which is being wasted and being without tv for more than a week is not possible. If you will delay it, i'll not tolerate this and i'll go to court to file a case and i'll viral this on social media as well.
After above email they replied me that it will take 5-7 working day. When i replied that i'll go to court or social media, they replied that problem will be resolved within 48 hrs. Now 48 hrs completed on 19th sep 2019 1:00 pm but still no response no call no resolution. It nightmare for me and i'll never buy any marq product in future. Please help.
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