Flixbus — No place for humanity in flixbus policies

To Whom It May Concern,

I am writing to formally lodge a complaint regarding a deeply upsetting experience I had with FlixBus on 2nd July 2025, on the Bangalore to Goa route.

I had booked my ticket in advance, as I was returning home after completing my college in Bangalore. I was travelling with a rescued bird, not a pet, who had been seriously injured, with one eye severely damaged. Her treatment was ongoing, and since I had no one else in Bangalore to care for her, I had no option but to take her with me. She was quiet, contained, and safe for travel.

Upon reaching the boarding point, the driver and manager refused to allow me to board the bus solely because I had the injured bird with me. I completely understand and respect that FlixBus may have policies against pets. However, this was not a pet this was a rescued, injured animal in need o[censored]rgent care, and I made that very clear to the staff.

I pleaded with them, explained the situation, and even asked the other passengers if they were okay with it to which everyone agreed they had no problem. Despite that, the FlixBus staff spoke to me in a rude and insensitive manner. I was told to “just leave the bird and travel, ” which was extremely hurtful and inhumane.

I was in distress. I cried, begged, and tried to explain that birds do not express pain like humans they suffer silently. I was not asking for sympathy, just a small amount o[censored]nderstanding and compassion. But there was no empathy shown. The bus left without me.

I understand that rules are in place for a reason. But in this case, humanity should have come first. This was not a luxury or a choice it was an emergency involving a voiceless, injured life.

As a student and a compassionate human being, I am deeply hurt by how I was treated. This experience left me shocked, helpless, and disappointed with the lack of flexibility or kindness from your team.

I request FlixBus to:

Acknowledge this situation officially

Consider staff sensitization and training for emergency or humanitarian cases

Review policies when it comes to rescued or injured animals in genuine need

This complaint is not just about me it’s about how public services respond in moments where compassion is required. I hope this is taken seriously.

Journey Details:

Route: Bangalore to Goa

Date: 2nd July 2025

Operator: FlixBus

Booking Reference: Redbus

Sincerely,
Digvijay Malage
[protected]@gmail.com
maharashtra