Flo Sleep Solutions Private Limited — complaint against flo mattress regarding return process and lack of response

Address:	46, Saki Vihar Road, Saki Naka Andheri (East),Near Excom House mumbai - 400072 Maharashtra (27) ,India Ph No: 9137317171
Website:	www.flomattress.com

I am writing to file a formal complaint against FLO Mattress regarding their return process and their failure to respond to my emails and phone calls despite their promise of a 100-day sleep trial.

On 17th Feb 2024, I purchased a mattress from FLO Mattress with the understanding that I could return it within 100 days if I was not satisfied with the product. However, after sleeping on the mattress for 60 Days (approx), I have found it to be unsuitable for my needs and wish to initiate the return process.

I have attempted to contact FLO Mattress multiple times via email and phone in order to initiate the return process, but I have not received any response from them. This lack of communication is unacceptable and has left me feeling frustrated and ignored.

As a consumer, I believe I am entitled to a timely and efficient return process as promised by FLO Mattress. Their failure to respond to my inquiries is a violation of consumer rights and demonstrates a lack of commitment to customer satisfaction.

I request your assistance in resolving this matter promptly. I am seeking a refund for the mattress as per the terms of the 100-day sleep trial. Additionally, I urge you to investigate FLO Mattress's practices regarding customer service and ensure that they are held accountable for their actions.

Thank you for your attention to this matter. I look forward to a swift resolution.