Dear Sir/Madam,
I am writing to submit a formal complaint regarding the incorrect ticketing and inappropriate, rude and mocking behaviour of a KSRTC staff member during my journey on 22/09/2026 on a KSRTC Fast Passenger bus operating from Pathanamthitta to Ernakulam.
Journey Details
Date: 22/09/2026
Service: KSRTC Fast Passenger
Route: Pathanamthitta to Ernakulam
Vehicle/Bus No.: RPC 219 / TO 37182220
Journey from: Pallinada
Required destination: Vazhakkala
Amount charged: ₹29
Amount previously paid for the same journey: ₹19
Difference: ₹10
Details of the Incident
During my journey, I requested a ticket from Pallinada to Vazhakkala. The concerned staff member charged me ₹29 for the ticket.
However, I had previously travelled from Pallinada to Vazhakkala at the same time, and on that occasion I was charged ₹19 for the same journey. Therefore, I questioned the concerned staff member regarding the difference in the fare and repeatedly and politely requested him to issue the correct ticket from Pallinada to Vazhakkala.
Despite my repeated and polite requests, he did not provide me with the correct ticket.
As I wanted to identify the staff member in order to raise the matter properly, I asked him for his name. Instead of simply providing his name or responding professionally, he asked me, “Are you considering marriage?” in a rude and mocking manner.
I strongly object to this behaviour. My interaction with him was strictly regarding my ticket, the fare charged, the correct destination and my request for his name. I did not initiate or engage in any personal conversation with him, nor did I give him any reason to make such a personal remark.
The question “Are you considering marriage?” was completely irrelevant to the issue I was raising and was personally directed at me as a woman. I found the remark extremely uncomfortable, humiliating and disrespectful. I was simply trying to resolve a legitimate ticketing issue, yet instead of addressing my concern professionally, the staff member made a personal and mocking comment towards me.
Only after he made this personal and mocking comment did I tell him to speak to me properly and not speak to me in that manner. My response was solely because of the way he had spoken to and mocked me.
Request for Investigation and Action
I request KSRTC to conduct a proper inquiry into both the ₹29 ticket issued to me and the conduct of the concerned staff member.
I request that the applicable fare for Pallinada to Vazhakkala on the relevant service be verified against KSRTC's official fare and ticketing records, particularly since I had previously paid ₹19 for the same journey.
I specifically request appropriate action against the concerned staff member for his personal, rude and mocking behaviour towards me. I do not want this matter to be treated merely as a misunderstanding regarding the ticket. My primary concern is the inappropriate personal remark and the humiliation and discomfort caused to me by the manner in which I was spoken to.
I also request KSRTC to verify the relevant ticketing records and, if available, other records relating to the journey and take appropriate action based on the findings.
I request that I be informed about the findings of the inquiry and the action taken regarding this complaint.
If appropriate action is not taken, I will be compelled to approach the concerned higher authorities for further action.
I expect KSRTC to take this complaint seriously and conduct a proper investigation into the matter.
Yours faithfully,
Dilna PS
Mobile: [protected]
Email: [protected]@gmail.com
Address: Palathil (H), P.O. Kundaliyur
PIN: 680616
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