Freelancer — money deducted for membership not refunding

Website:www.freelancer.in

Freelancer debited my account without any message on 30th august 2019 with amount ₹760.77 from my account.. Now they have cancelled my membership, as it was not required by me. Now they are not providing me refund amount when contacted they are telling to contact bank. Without transaction id. How can i visit my bank without any reference. And not responding from their end
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