Freelancer — Scam - Worst possible experience

The website in itself is a scam. I was scammed recently by a freelancer and I contacted support about it.

Their response - We cannot do anything about it.

They kept changing their stance and never really helped. I even submitted proof where the so called freelancer blatantly confessed that he didn't work on my project. Upon contacting support, they asked me to wait for the scammer to respond. This is so stupid because why would someone who scammed you ever respond. Guess what? He didn't. I asked them to refund my money and they said they couldn't because it's already been processed.

The scammer contacted me and said that his account showed negative balance and he would work on the project by the date that freelancer gave him. Support said that I should wait. I did. What did I get you ask? Nothing. On the said date, the freelancer got the money and he never responded. Contacted support again about this and their response was that they were the ones who put a hold on his funds. I asked them why was it released then and they responded with - Oh well, he withdrew the money. Does this make sense? You put a hold on the transfer and he withdrew it anyway?

This is all a scam and freelancer.com has no checks in place to stop it. Probably the worst support you can come across. I lost money with a project that was never completed, on the verge of losing my job for extending a project (the freelancer said he would complete it in 5 days) by 27 days and facing eviction since this was the project that was going to pay my bills.