Future Choice Hospitality India Ltd. — Consumer Complaint under Section 35 of the Consumer Protection Act, 2019

Jul 23, 2025

Updated by Abhishek Kumar Taneja I have officially submitted a legal complaint against Future Choice Hospitality India Ltd. through the Government of India’s E-Jagriti Consumer Dispute Portal under the Consumer Protection Act, 2019.

Despite multiple reminders, Future Choice failed to deliver the promised hotel quality under the ₹96, 000 membership plan. The first stay arranged by the company at Hotel Shane Avadh, Ayodhya, was far below the promised 3–5 star standard — the room was available online for only ₹2, 200–2, 300 per night. Screenshots and price proof were shared with the company during the trip itself.

I had repeatedly asked to cancel the membership, but was coerced into “trying one stay first” — which later turned out to be a trap. The hotel booking was made non-cancellable, and no alternative options were provided. The company also falsely claimed that I gave consent to continue, despite my objections being recorded on email and WhatsApp.

Recently, the representative (Ms. Ritu Kapoor) called me again, and while she acknowledged that the Ayodhya night will be compensated, she refused any refund, citing "non-refundable policy." This contradicts the misrepresentation and lack of service fulfillment that occurred.

I am still being charged EMIs with tax for a holiday plan that has caused me only mental stress and no benefit.

Documents uploaded:
- Hotel rate screenshots
- ICICI bank credit card payment proof
- Booking voucher with non-cancellation clause
- Multiple emails and WhatsApp screenshots
- Notarised affidavit and legal notice copy

I request public awareness and action against such companies that engage in misleading marketing and coercive tactics. I seek a full refund, compensation for harassment, and appropriate legal action against the parties involved.

This complaint is being submitted in the interest of justice, and I am prepared to take this further to the District Consumer Forum if no action is taken promptly.