Fx Mart Pvt. Ltd. Mumbai — Unauthorized Transactions done from ICICI Bank

My account was debited with Rs. 3000/- and Rs. 1900/- on 21st and 22nd Sept respectively which I have not done. When contacted ICICI bank, the bank is not ready to accept the fraud. This is a big fraudulent activity going on and people are becoming victims. And surprisingly bank is not ready to accept. This puts a big question mark on bank's credibility also. There are so many people already have become victims and I am sure banks are aware of it so then what is the action or steps banks are taking to prevent such frauds? Big question.
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