Fyp App — Chargeback created and help not recieved from customer care

I have added 1000rs on 10 april in omnicard app account through fyp account now my omni card has been blocked and they are saying fyp account has raised issue on 10 april transaction.
I am sharing transaction id of this transaction
FYP TRANSACTION ID= FMC[protected]
BANK ID=[protected]
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