G. H. Jyothipriya — refund of cancelled ticket

Address: 600043

I have booked a ticket on 1st sep 2018 with the booking id [protected] and the same ticket has been cancelled with cancellation id : [protected]. But the refund has not been credited to my account till date in my account where refund history states otherwise. Kindly check the same and let us know the exact reason for not refunding the cancelled amount.