| Address: | Thane, Maharashtra, 421 302 |
We have purchased new hp design jet plotter machine z5400 from hp on 2nd july 2016. now this plotter machine showing error of [74.8:04 install the latest firmware release] from last one week (3rd august, 2016). we are coordinating with hp technical team (mr. niraj & mr. aziz) but they are not able to resolve this error. they are daily changing day by day one-one parts and giving reasons to us.
Hp plotter technical team told us this issue will resolve by iqor global services india private limited service center but service center persons (ms. priyanka & ms. sunita) are not picking our phones call on time. service center engineer (mr. satish) coming every day after 1.00pm.
We have daily huge quantity printouts, we are not able to getting printouts. if hp will not resolve this issue then please replace the plotter machine or take it back, we will find out another options.
Kindly resolve this issue as earlier and fast because we cannot spend more time in this issue.
Due to your faulty product, we are loosing our business. kindly look in to Was this information helpful? | 
Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you. Please provide your name, contact number, email address, unit serial number, and the issue in detail to hpsupport.[protected]@hp.com. I will contact you again as soon as I get your information. Thanks!
I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum（ www.hp.com/supportforum ） for further help. Thank you for your support.
Thanks for prompt reply . following are the details
SR.NO : CN5C87H01M
HP CASE NO: 4776082742
MAYURESH KULKARNI - FACTORY HEAD : 9820022171
GANESH WADKAR - IT HEAD : 9930136659
Also request you to talk to M/S. H G TOTAL SOLUTIONS. Mr. Harjeet Singh - Dealer of HP in Mohali - 981444557 as he is not supporting after sales. By exchanging mails and message problem will not resolve . Request you to guide him for sales & support.
Kindly look in to and solve the issue.