Godrej & Boyce Mfg. Co. Ltd. — URGENT ESCALATION Denial of Warranty & Non-Resolution of Service Complaints for 5 Godrej Air Conditioners

Address: Pirojshanagar, Vikhroli (East), Mumbai – 400079

Website: www.godrejenterprises.com/support/appliances/air-conditioners

Dear Sir/Madam, I Am mentioning the email send to godrej customer care with all the details of the issue. I am writing this email with extreme disappointment and frustration regarding the after-sales service provided byGodrej for the air conditioners purchased by my family during March-May 2026. We have purchased a total of five (5) Godrej Air Conditioners, all carrying a 5-year comprehensive warranty and 10-year compressor warranty, as per the respective invoices and warranty terms: 1.Godrej 1.5 Ton 4 Star Split Inverter AC (Order Date: 12.03.2026) – Purchased through Flipkart. 2.Godrej 1.5 Ton 4 Star Split Inverter AC (Order Date: 02.04.2026) – Purchased through Flipkart. 3.Godrej 1.5 Ton 3 Star Split Inverter AC (Order Date: 18.04.2026) – Purchased through Flipkart. 4.Godrej 1.5 Ton 3 Star Split Inverter AC (Order Date: 21.05.2026) – Purchased through Flipkart. 5.Godrej 1.5 Ton 3 Star Inverter AC with 5-Year Comprehensive Warranty (Order Date: 13.03.2026) – Purchased through Amazon. In addition, installation charges were separately paid through the authorized installation partners arranged through thee-commerce platforms. We possess all purchase invoices and installation invoices as documentary evidence. The most shocking aspect is that despite purchasing five Godrej ACs and paying for installation services, we have not received any effective after-sales support. Within a very short period of approximately two months from purchase, service issues arose and multiple complaints were lodged with Godrej Customer Care. The following Service Request Numbers were generated: • SR No. 80849391 • SR No. 80941327 Despite making more than ten calls to customer care and repeatedly following up, no satisfactory service has been provided. Instead, several customer care executives have outright denied warranty coverage on the ground that the installation was performed by Flipkart/Jeeves rather than by a Godrej technician. and how can an installation issue arise after 2 months of installation. This stand is completely unreasonable, unfair, and contrary to consumer rights for the following reasons: 1.The products were sold with a valid 5-year comprehensive warranty. 2.Installation was arranged and carried out through the service ecosystem associated with the seller/e-commerce platform. 3.At no stage during purchase was it communicated that warranty would become void if installation was performed through the installation partner provided by the seller. 4.Denying warranty after selling products with warranty assurances amounts to unfair trade practice and causes serious hardship to consumers. I genuinely feel that a fraud has been committed upon us. Customers are persuaded to purchase Godrej products on the promise of a 5-year comprehensive warranty, but when service is required, warranty benefits are denied on technical grounds that were never disclosed at the time of sale. Through this email, I seek: 1.Immediate inspection and rectification of all pending AC service issues. 2.Written confirmation that the warranty on all five AC units remains valid and enforceable. 3.Detailed explanation for denial of warranty by customer care executives. 4.Closure of SR No. 80849391 and SR No. 80941327 through actual service and not merely by administrative remarks. 5.Action against the concerned personnel who incorrectly denied warranty benefits. 6.A written response within 7 days from receipt of this email. In case the matter is not resolved immediately, I shall be constrained to escalate the matter before the National Consumer Helpline, Consumer Commission, and other appropriate legal authorities for deficiency in service, unfair trade practices, and compensation for the inconvenience and harassment suffered. I trust that the senior management of Godrej will intervene and ensure that a loyal customer who invested in five Godrej air conditioners is treated fairly and receives the warranty benefits promised at the time of sale. Regards, Attachments: 1.Purchase Invoices of 5 Godrej Air Conditioners 2.Installation Invoices 3.Service Request Details (SR No. 80849391 &[protected] This complaint is in continuation of my earlier escalations regarding the wrongful denial of warranty benefits and non-resolution of Service Request Nos. 80849391 and 80941327. Despite repeated follow-ups with Godrej Customer Care on multiple occasions, the issues reported under warranty remain unresolved. Furthermore, I have recently discovered that Service Request No. 80849391 has been cancelled by the concerned service centre without my knowledge, consent, or resolution of the complaint. I categorically state that I never requested cancellation of the service request, nor was any service provided to my satisfaction. The unauthorized closure of a valid complaint has further aggravated the matter and reflects a serious deficiency in customer service.