Government Hospital — No cleanliness, improper timing of giving basic amenities

Dear Sir/Madam,
My mother-in-law is admitted in Akola Govt Hospital on 14 Sep 2020. Her samples were taken on 14 Sep but they said they have taken on 15 Sep, today is 16 Sep and still there are no reports received.
Now she want to go home, cannot survive in such surroundings, but no doctor has attended, no helpers are giving any facility, tried to connect to administrative dept, they say they cannot discharge without reports.
This is real cruelity, want to suffocate person to die in Govt Hospital wantedly.
It is patients family decision, whether patient should stay in hospital or not.
Please help us
Looks like Govt Hospital is making the normal person as patients
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