Greater Visakhapatnam Municipal Corporation [GVMC] — title transfer of property

I have applied for title transfer 5 months ago, no one approached me during this time, i simply got a message that my request was rejected, in gvmc app when i'm trying to register a complaint it's showing me an error, i couldn't even register a complaint, i have paid mutation fee also, i dont know why my request was rejected, i have no strength and no time to run behind the offices of gvmc.