Green Soul Ergonomics Private Limited — Return not processed despite 30-day return policy Order GS-144897

Website: www.greensoul.online

I purchased a Green Soul Zodiac Superb with Upgraded Cushioned Lumbar Intelli-Adapt Recline Office Chair on 11 July 2026 for ₹12, 340.50 (Order GS-144897). The chair was delivered on 18 July 2026.

After using the chair for a couple of weeks and trying the seat, lumbar, recline, armrest and headrest adjustments, I could not find a comfortable seating position and the chair was aggravating my back discomfort. I therefore requested a return on 7 August 2026, only 20 days after delivery and within Green Soul's advertised 30-day return policy.

Green Soul acknowledged my return under Support Ticket #1137718 and subsequently confirmed in writing that they were “raising the return request from our end.”

Despite repeated emails and telephone follow-ups, no pickup date or resolution was provided. Green Soul stated that they had attempted to call me, but when I requested the calling number so I could check whether it had been blocked or filtered as spam, they did not provide it. I also escalated the matter to leadership, but received no meaningful resolution.

I have the original carton available and am ready to return the chair. However, I am still having to use a chair that is unsuitable for me and aggravating my back discomfort, while the unresolved refund prevents me from purchasing a suitable replacement without committing additional funds.

I have now raised the matter with the National Consumer Helpline. NCH Docket Number: 9952155.

I request that Green Soul arrange the reverse pickup of the chair and provide a full refund of ₹12, 340.50 to my original payment method.