| Address: Green Soul Ergonomics Private Limited, Unit No. 5,6,7,8,9,10,11, D2 Green Space, Bhiwandi, Thane Maharashtra 421302, India. | | Website: www.greensoul.online |
I am writing to formally escalate a critical issue regarding my order GS-149060 and Ticket ID 1165823 with regards to Greensoul company.
This entire experience has resulted in a significant waste of my time. My order was delayed beyond the expected delivery date of August 14, 2026, and was subsequently returned to the seller without my consent or authorisation. After I was informed that the order was damaged during transit and thus was RTO and after my confirmation over call the order was cancelled and that a refund would be initiated on August 21, 2026, I received communication from agent Bikash Prasad on August 24, 2026, explicitly stating that the refund had been "successfully processed" and would reflect in my account within 7-10 business days.
It has now been well over a ten days since that confirmation, and I have yet to receive any funds or a valid refund reference number, despite my multiple follow-ups. It is evident that the information provided by concerned Greensoul employee Bikash Prasad was misleading and factually incorrect. Consequently, I am requesting that a formal complaint be filed against agent Bikash Prasad for providing false updates regarding the status of my refund.
I am exhausted by this lack of accountability and the continued stalling tactics.
I expect an immediate and substantive resolution.
Regards,
Kshitij Was this information helpful? | 
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