Groww Invest Tech Private Limited — Complaint against Groww for Unauthorized SIP Installment Date Change and Penalty Charges.

Address: Groww Invest Tech Private Limited No. 258/34, 2nd Floor, SJR Plaza, 12th Main, 27th Cross, 3rd Block, Bengaluru, Karnataka 560011.
Website: groww.in

Respected authority,

I complaint against Groww for changing my SIP installment date from Dec 2024 to Nov 2024 without notification, resulting in penalty charges from SBI.

On 11 November 2024, Groww's chat support confirmed no installment was due in Nov 2024. However, Groww unexpectedly updated the date, leading to an unsuccessful debit attempt and penalty charges.

I request:

1. Compensation for penalty charges.
2. Directions to Groww to rectify the error.
3. Measures to prevent similar errors.

Documents:

1. Chat conversation with Groww support
2. SBI bank statement showing penalty charges.

Here is my contact details:-
Email:- [protected]@gmail.com
Mobile number:- [protected]
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Nov 14, 2024
Updated by Alok94603n
Penalty proof.
Nov 14, 2024
Updated by Alok94603n
I missed to attach the penalty proof but I already mailed it to groww support
 
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    Contact Information

    Groww Invest Tech Private Limited
    Groww Invest Tech Private Limited No. 258/34, 2nd Floor, SJR Plaza, 12th Main, 27th Cross, 3rd Block, Bengaluru, Karnataka 560011.
    India
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